Privacy Policy for thephoenixny.com

Last Updated: [Date]

1. Information We Collect

We process the following data when you:

  • Create an account (name, email, password)
  • Make purchases (billing/shipping details, payment info)
  • Browse our site (IP address, device information)
  • Contact customer service (communication records)

2. Purpose of Processing

Your data enables us to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our products and services
  • Prevent fraudulent activity
  • Comply with legal obligations

Processing is based on:

  • Contractual necessity (order fulfillment)
  • Legitimate business interests
  • Your consent (for marketing communications)

4. Data Sharing

We only share information with:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers (FedEx, UPS)
  • Service providers (website maintenance)
  • Legal authorities (when required by law)

5. Data Security

We implement:

  • 256-bit SSL encryption
  • Regular security audits
  • Restricted employee access
  • PCI-DSS compliant payment processing

6. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Delete your account
  • Object to processing
  • Data portability

Exercise these rights at: Data Request Portal

7. Cookies & Tracking

Our site uses:

  • Essential cookies (shopping cart functionality)
  • Performance cookies (analytics)
  • Marketing cookies (with consent)

Manage preferences: Cookie Settings

8. International Transfers

Data may be transferred outside your jurisdiction with appropriate safeguards.

9. Data Retention

We retain data:

  • For active customer accounts
  • As required by tax/legal obligations
  • Until consent is withdrawn (marketing data)

10. Children’s Privacy

We do not knowingly collect data from users under 16.

11. Policy Updates

Changes will be posted here with effective dates.

12. Contact Us

For privacy concerns: Privacy Officer