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Verizon customers say they can’t get internet fixed for months

Verizon customers whose internet goes on the fritz may possibly not be capable of get backside online until November, some griped Tuesday, as the company put into law a new repair policy according to the coronavirus crisis.

At-home service would now be minimal to “critical needs” in order in order to prevent the spread of the particular virus, Verizon said on their site, Business Insider reported.

“We are minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19,” the company said.

Verizon will only dispatch specialists for “medical emergencies and critical installations,” a company someone told the outlet.

It’s unclear when the company will certainly return to full service.

But some customers claimed Tuesday that they are unable in order to get an appointment for the technician to come for months.

“When you’re moving and @Verizon can’t get you internet until November on a place already using Verizon,” tweeted one user, who had been given an appointment for Nov. 30. “How is self-install not an option? Ridiculous.”

Another customer as well tweeted there were no visits available until fall, saying, “Verizon just told me my technician might come fix my internet issue by November.”

Other clients said that slated appointments have been abruptly baulked.

“I confirmed my appointment yesterday and also had a confirmation message this AM,” the Twitter user wrote. “At the last minute Verizon Fios cancelled installation and have left me stranded without internet to work from home.”

Verizon didn’t immediately respond to demand for comment.


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